Privacy Policy

PRO24 Business Setup Services

Effective Date: 10th February 2026
Website: pro24businessetup.com (“Website”)
Company/Brand: PRO24 Business Setup (“we”, “us”, “our”)

PRO24 Business Setup provides business setup guidance and support services in the UAE. We coordinate and assist with application workflows and submissions with relevant UAE government authorities and free zones to support your business setup process.

Important: We do not issue, sell, or provide government documents. Any government documents are issued only by the relevant competent authorities.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Website or submit your details through our forms, WhatsApp, phone, or other communication channels.

1) Information We Collect

We may collect the following types of information:

A. Information you provide directly

Full name

Phone number / WhatsApp number

Email address

Company name (if applicable)

Nationality (if you choose to share)

Business activity and setup preferences (mainland/free zone, visas, office needs, etc.)

Any additional information you submit through forms or messages

B. Information collected automatically

When you browse our Website, we may automatically collect:

Device type, browser type, operating system

IP address and approximate location (city/country level)

Pages visited, time spent, clicks, and referring website

Cookies or similar tracking identifiers (see Section 6)

C. Information from communications

If you contact us via phone, email, WhatsApp, or chat, we may keep a record of communications to support your enquiry and for quality and compliance purposes.

2) Why We Collect Your Information (Purpose)

We use your personal information to:

Respond to enquiries and provide requested guidance/support

Assess your business setup needs and share relevant process/checklist guidance

Coordinate support steps with relevant authorities/free zones (as required for your request)

Send service updates, follow-ups, and appointment confirmations

Improve our Website performance, user experience, and service quality

Maintain internal records, prevent fraud, and ensure compliance

We do not use your information to sell government documents or provide unauthorized access to government services.

3) Legal Basis / Consent

By submitting your details on our Website or contacting us, you consent to the collection and use of your information for the purposes described in this Privacy Policy.

Where required, we will request your consent for marketing communications and you can opt out at any time.

4) Sharing of Information

We do not sell your personal data.

We may share your information only when necessary:

With UAE government authorities or free zones (only as required to support your requested setup process and submissions)

With service providers who help us operate our business (e.g., website hosting, analytics, CRM, email/communication tools)

If required by law, regulation, legal process, or a valid request from authorities

All third-party service providers are expected to handle data responsibly and only for authorized purposes.

5) Data Retention

We keep your personal data only as long as:

Needed to respond to your enquiry and provide support services

Required for legitimate business operations (record-keeping, compliance, dispute resolution)

Required by applicable laws and regulations

When data is no longer needed, we securely delete or anonymize it.

6) Cookies and Tracking Technologies

We may use cookies and similar technologies for:

Website functionality and performance

Analytics (to understand traffic and improve pages)

Advertising measurement (e.g., tracking conversions from ads)

You can control cookies through your browser settings. Disabling cookies may affect certain Website features.

7) Advertising & Analytics (Google / Meta, etc.)

We may use tools such as Google Analytics and Google Ads conversion tracking to measure the performance of our marketing campaigns.

These tools may collect information such as:

Page visits, actions taken on the Website, device/browser details

Advertising identifiers and cookie-based signals (as applicable)

You can manage ad personalization via your browser settings and Google’s ad settings (where available).

8) Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method is 100% secure.

9) Your Rights & Choices

Depending on applicable laws and regulations, you may request to:

Access the personal data we hold about you

Correct inaccurate or outdated information

Request deletion of your personal data (where legally possible)

Withdraw consent for marketing communications

To make a request, contact us using the details in Section 12.

10) UAE Online Privacy & Compliance Statement

We aim to handle personal information responsibly and in line with applicable UAE online privacy and data protection requirements. We process personal data for legitimate business purposes, apply security safeguards, and limit sharing to what is necessary for delivering our support services or meeting legal obligations.

11) Third-Party Links

Our Website may include links to third-party sites (e.g., WhatsApp, government portals, free zone websites). We are not responsible for the privacy practices of external websites. Please review their privacy policies separately.

12) Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

PRO24 Business Setup
Website: pro24businessetup.com
Email: info@pro24businessetup.com

13) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.